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Director of Operations

CA - Simi Valley

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Work Close to Home AND Position Our Operations Team for Explosive Company Growth!

This is a significant opportunity to get in on the ground floor of an exciting, high growth and newly established beauty products company. We will look to you to build, manage and establish best-in-class processes and systems around our inventory / warehouse fulfillment and customer service functions. Quick question for you - click here

Located in Simi Valley California, this is a highly visible position; you will need the confidence and skills to influence and collaborate across the organization and to work effectively with clients who demand the best.

Since we began operating in 2013, we have grown from a garage to a +30,000 sq ft warehouse, all while capturing the imagination of the beauty world through the quality and uniqueness of our products, customers and expanding distribution channels. Our largest customer demographic is Millennials, and we will rely on you to use your knowledge, experience and creativity to help us uncover the strategies for delivering the Customer Experience these savvy shoppers demand, including effective and efficient product shipments and customer support.

Reporting directly to the CFO, you will initially oversee 20+ employees in our fast-paced warehouse, Purchasing and Customer Service Departments.

Bellami is “Beautiful Me,” a beauty company focused on providing its beautiful customers with the most sophisticated and elegant products. Based in Simi Valley, CA, we sell hair and cosmetic products across digital/website (www.bellami.com and www.bellamihair.com) and through our retail store operations.

Video: This is a demonstration of the different types of products we might package together to ship.

Requirements

To be a good fit for the Director of Operations position, you will need:

Experience as an operations leader in an environment that dealt with both products and customers
A proven ability to lead multiple teams
A bachelors degree
A solid understanding of budgets/financials/inventory Quick question for you - click here
Leadership qualities including strong communication skills both oral and written
Basic knowledge of IT including scaling

The Role

This is a significant opportunity to build our core operations very nearly from the ground up.

You will report to the new CFO who is looking for someone he can entrust with taking the existing Operations Department from where it is to where it needs to be in order to support our projected growth.

The Operations function has grown considerably. There are processes in place but we will look to you to help the company reach our next evolution by honing Operations. This will require you to build for future capacity, not our existing volume of business.

The CFO's preferred management style is to lead by objectives/tasks versus continual monitoring. If you know you are a self-starter who can be depended on to deliver, this would be a good collaboration for you. You will be given what you need to implement the strategic plan we create together.

There are multiple channels in the beauty world:

Digital/online
Company-owned retail stores
Professional channels
Other retail

You will need the ability to handle all of these now and to grow with demand as new ones present themselves.

WHERE WE ARE NOW

Our products are shipped to our Simi Valley location from third parties. Once received in our 30,000+ s.f. warehouse, our various products are assembled, packaged and direct shipped to our customer and stores. Doing this work are +5 warehouse employees.

Our Customer Service Department also report to you; they spend the vast majority of their time responding to issues as they come in via phone and email. You will be responsible for redesigning the reporting, KPIs and progress against Top 10 items on customer satisfaction scores. Quick question for you - click here

You will also have one Purchasing Agent on your team.

WHERE WE WANT YOU TO TAKE US

Our business strives for superior customer experience. While we want our Operations Team to continue to be responsive to the needs of our customers, we also want to develop processes and systems that guarantee we are being proactive, anticipating issues before they happen and continually working to prevent them. Continuous Process Improvement may be an overused phrase but it's the objective. We also want to evolve from managing customer interaction to developing some different ways of looking at customers with an eye toward anticipating their needs.

Why Bellami Hair

Ground Floor Opportunity - Bellami was established in 2013 and we are only at the early stages of what we will ultimately be. If you like the challenge of building systems and processes that ultimately result in Operations that run like a finely tuned machine, this would be a great fit for you.

Opportunity for Growth - In a company this new that has already seen great success, there are numerous opportunities for talented individuals. If we bring you in at the Manager level, you could grow to through the executive ranks.

Collaborative Work Environment - We have brought in exciting and talented people who have already achieved great success both inside and outside the beauty industry. Every day there is a new adventure as we continue to collaborate in building this company.

Creative Thinking is Mandatory - We have the winning formula for developing products that sell. We haven't yet mastered fulfillment or customer service and we will need all the creative ideas you have for (a) how to build a system that works, and (b) ways to continually improve that system.

Our Destination is the Cutting Edge of Product Sales & Distribution - Since our beginning we have seen innovation after innovation in how to sell and distribute products in a variety of markets. There are yet undiscovered methods and we intend to lead the charge to create them.

Keys to Success

Your success in this role will depend on a variety of things.

We just acquired a company so in the near term we will depend on you to bring their products, processes and systems under our roof.
Long-term we will look to your ability to:
- create best-in-class processes and systems around inventory management, inventory ordering and inventory planning.
- create best-in-class Customer Service organization that can handle inquiries as well as identify recurring and to-end issues and work through proactive strategies for avoiding them altogether.

More than anything, you will have a strong chance of success if you are passionate about putting order into functions and making them hum, you enjoy the challenge of having to create a roadmap from which to work, and you have the people skills to work effectively at all levels of experience and position.

About Us

Founded in 2013, Bellami (or Bellami Hair) is a beauty company based in Simi Valley, CA. Bellami sells hair and cosmetic products to customers primarily through high profile influence across digital/website (www.bellami.com and www.bellamihair.com) and secondarily through its retail store located in the heart of Los Angeles.

The company has experienced significant growth over the last 2 years, and is expected to launch new products, open new retail store locations and expand its current sales channels in the next 6-24 months.

During September 2016, the Company acquired Mirabella LLC, a cosmetics company based in Santa Clarita, CA (www.mirabellabeauty.com) that sells through primarily through Salon Centric, a sales distribution channel to salons.

Bellami has approximately 60 FTEs today. Immediate plans to expand this FTE base considerably over the next 3-24 months.